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Press Release

Tutera’s Monterey Park Rehabilitation & Health Care Center Earns Quality Awards from the American Health Care Association and National Center for Assisted Living

2020 Silver “Achievement in Quality” Awards Demonstrate Monterey Park Rehabilitation & Health Care Center’s Dedication to Delivering the Highest Quality of Care

Monterey Park is the only long-term and acute-care community to receive a Silver award in the state of Missouri in 2020

KANSAS CITY, Mo. (October 07, 2020) —Tutera Senior Living & Health Care is proud to announce that Centro de Rehabilitación y Cuidado de la Salud de Monterey Park in Independence, Missouri, has earned the prestigious 2020 Silver Achievement in Quality Award from the American Health Care Association (AHCA)/National Center for Assisted Living (NCAL), the leading association for long-term and post-acute care providers. Monterey Park is the only long-term and acute-care community to receive a Silver award in the state of Missouri in 2020. The annual award honors association members across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities.

“It is a tremendous honor to receive this award. The results demonstrate the high level of care Monterey Park Rehabilitation & Health Care Center provides to its residents and their families every day,” said Kelly Hilmes, regional vice president of operations for Tutera’s Monterey Park Rehabilitation & Health Care Center. “I congratulate the entire team whose compassionate care and unyielding commitment contributed to this success.”

With 70 facilities, communities and agencies in nine states throughout the United States, Tutera is one of the nation’s premier providers of diversified, post-acute senior health care services.

“We are proud to see these communities recognized for their unwavering commitment to residents,” said Joe Tutera, chief executive officer of Tutera Senior Living & Health Care. “I commend the staff on their hard work and dedication to our valued residents.”

The Silver Achievement in Quality Award is the second of three progressive award levels through the National Quality Award Program, which AHCA/NCAL established in 1996. It is based on the core values and criteria of the Baldrige Performance Excellence Program, which is also the foundation of the metric-based AHCA/NCAL Quality Initiative. The Baldrige program helps organizations in different business sectors improve and achieve performance excellence.

“It’s rewarding to be recognized with a prestigious quality award that underscores the standards that guide what we do every day,” said Randy Bloom, Ph.D., chief operating officer of Tutera Senior Living & Health Care. “Our ongoing YOUNITE initiative is designed to ensure we are continuously asking, listening and responding in ways that are personally meaningful to residents, family members and staff in all our communities across the nation.”

Silver applicants must have previously received the Bronze Commitment to Quality Award. Silver award winners demonstrate effective approaches that help improve performance and health care outcomes. Trained examiners review each Silver application to determine if the community has met the demands of the criteria. As a recipient of the Silver Achievement in Quality Award, Monterey Park Rehabilitation & Health Care Center may now move forward in developing approaches and achieving performance levels that meet the Gold Excellence in Quality Award criteria.

The 2020 awards will be presented during AHCA/NCAL’s virtual 71st National Quality Award Celebration Watch Party on October 22, 2020.

About Tutera Senior Living & Health Care

Tutera Senior Living & Health Care is a locally owned, diversified post-acute senior health care provider operating 70 senior living communities in nine states throughout the country. As one of the nation’s premier senior care providers, Tutera Senior Living & Health Care offers its residents independent living, assisted living, skilled nursing, post-surgery rehabilitation, memory care, home health and hospice care. In 1983, Dominic F. Tutera, M.D., founded Tutera to provide compassionate patient care with the uncompromising values of integrity, accountability and commitment. Tutera Senior Living & Health Care still embodies those values today. Tutera is committed to making a positive difference in the lives of its residents and their families through senior living and health care experts who inspire and promote individuality and personal happiness. For more information, visit www.Tutera.com.

About AHCA/NCAL
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 14,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahca.org or www.ncal.org.